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Cyno Provider Requirements
*if applicable, depending on service type
Proof of Liability Insurance
Providers must have or be open to obtaining liability insurance as Cyno does not cover this.
Proof of Certification
Providers must have proof of their education, verifications, licenses, or other certifications where applicable.
Watch this presentation below to get a bit more
information on how Cyno works for providers!
Can I use my insurance to cover virtual sessions?Yes in some cases. Everyone’s insurance coverage is different so you need to check with your provider to see exactly what services / providers are covered under your specific plan. Typically, mental health therapy services are covered by insurance. If the service is covered, you will pay for the service and can then submit your receipt for reimbursement with your insurance provider.
How do I book a virtual session?Call the clinic number as provided above and the front desk staff will complete the booking for you. Alternatively, you can also book a virtual session in-person at the clinic with the front desk staff.
Can I do my virtual sessions at home?Yes! You have the option to come into the clinic and complete your session in a private room with a clinic owned computer in the clinic OR you can use your own device in the comfort of your own home.
Do I pay for the session before or after the session is completed?You will be billed 24 hours before your scheduled session for both at home and in clinic appointments. Sessions cancelled or rescheduled within 24 hours of the appointment will not be refunded.
I made a virtual appointment at the clinic, but I don’t know how to log in to access the session?If you haven't created your account already: Go to your email Find the welcome email from your clinic Follow the instructions on how to sign up for your account Once you create your account: Click on the “Login” button at the top of this page Enter your username and password Click on the yellow button with the camera icon to open zoom and start your session Once logged into the zoom session, your provider will meet you there
The clinic front desk set me up with a Cyno account, but I don’t know how to “activate” it?See the below video to see how to activate your Cyno account.
I’m trying to enter my virtual session by clicking on the yellow button on my dashboard once I’ve logged in, but I don’t have zoom on my computer?You will automatically be prompted to download the zoom desktop app to your computer. Please ensure that you “allow access” for the mic and audio or else you won’t be able to see or hear your provider in the session. Follow the app instal instructions. Once completed, you will enter your session.
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